Glossary

A system of methods designed to allow the development team to match and track the business needs, especially in a context where business needs change frequently, important facts change, or where we are obliged to adapt to important uncontrolled factors.

A software suite, created and published by TechSmith, for creating video tutorials and presentations directly via screencast, or via a direct recording plug-in to Microsoft PowerPoint.

Computer-aided translation (CAT), also referred to as machine-assisted translation (MAT) or machine-aided human translation (MAHT), is the use of software to assist a human translator in the translation process. The translation is created by a human, and certain aspects of the process are facilitated by software; this is in contrast with machine translation (MT), in which the translation is created by a computer, optionally with some human intervention.

A web-based corporate wiki (collaboration software) developed by Australian software company Atlassian.

A repeatable system that defines the entire editorial content development process for a website development project.

Cascading Style Sheets (CSS) is a style sheet language used for describing the presentation of a document written in a markup language such as HTML. CSS is a cornerstone technology of the World Wide Web, alongside HTML and JavaScript.

A visual representation of the customer journey (also called the buyer journey or user journey). It tells the story of customers’ experiences with a certain brand across all touchpoints.

A semi-fictional depiction of an ideal buyer based on market research and actual data about present consumers. It encompasses consumer demographics, behavior patterns, motivations, and objectives.

Documentation Development Life Cycle (DDLC) is the process of developing the document that involves a systematic process that continues in a cyclic order.

The Darwin Information Typing Architecture (DITA) specification defines a set of document types for authoring and organizing topic-oriented information, as well as a set of mechanisms for combining, extending, and constraining document types.

Software for tracking changes in any set of files, usually used for coordinating work among programmers collaboratively developing source code during software development.

A provider of Internet hosting for software development and version control using Git. It offers the distributed version control and source code management (SCM) functionality of Git, plus its own features.

A static web hosting service offered by GitHub to GitHub users for hosting user blogs, project documentation, or even whole books created as a page.

The HyperText Markup Language, or HTML, is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

International Technical Communication Qualifications Foundation (ITCQF) is a comprehensive technical communication certification program developed in cooperation with recognized tech comm experts, and based on existing international standards.

One of the core technologies of the World Wide Web. Over 97% of websites use its client-side for web page behavior, often incorporating third-party libraries. All major web browsers have a dedicated JavaScript engine to execute the code on the user's device.

A simple, blog-aware, static site generator for personal, project, or organization sites. Written in Ruby by Tom Preston-Werner, GitHub's co-founder, it is distributed under the open source MIT license.

A proprietary issue tracking product developed by Atlassian that allows bug tracking and agile project management.

A modern, highly customizable, and responsive Jekyll theme for documentation with built-in search, easily hosted on GitHub Pages.

A workflow management method for defining, managing and improving services that deliver knowledge work. It aims to visualize work, maximize efficiency, and improve continuously.

The process of adapting a product's translation to a specific country or region.

A single-sourcing, topic-based authoring platform, which uses XML markup for maximum flexibility. MadCap Flare allows technical writers and documentation specialists to create, manage and publish content to a variety of languages and outputs.

A lightweight markup language for creating a formatted text using a plain-text editor, widely used in blogging, instant messaging, online forums, collaborative software, documentation pages, and readme files.

A proprietary computer-assisted translation software suite which provides translation memory, terminology, machine translation integration and reference information management in desktop, client/server and web application environments.

An all-purpose XML editor that supports a broad variety of XML-based technologies, including “transformation scenarios” that turn DITA input into HTML or PDF output.

Project life cycle (PLC) is a workflow of activities defined in the systematic ways to gain maximum benefits from a business project. PLC consists of four main phases through which the Project Manager and the team try to achieve the objectives that the project itself sets.

The process of leading the work of a team to achieve goals and meet success criteria at a specified time. The primary challenge of project management is to achieve all of the project goals within the given constraints.

A way to represent digital images. It can be created in a wide variety of formats, including .gif, .jpg, and .bmp. The image is represented in a series of bits of information that are translated into pixels on the screen.

A framework utilizing an agile mindset for developing, delivering, and sustaining complex products, with an initial emphasis on software development.

A subject-matter expert (SME) is a person who is an authority in a particular area or topic.

A screenshot program that captures video display and audio output, created and distributed by TechSmith.

Simplified Technical English (STE) is a controlled language developed to help second-language speakers of English to unambiguously understand technical manuals written in English.

A set of standards for the writing, formatting and design of documents.

A practice-oriented field that emphasizes detailed, problem-solving tactics, such as analysis, research, design, and production to communicate intricate information effectively.

A professional information communicator whose task is to transfer information between two or more parties, through any medium that best facilitates the transfer and comprehension of the information.

Graphical representations of mathematical objects such as lines, curves, and polygons. These graphics are generated by a computer and follow x and y axis as their reference definition.

Akademia Finansów i Biznesu Vistula - a non-public academic higher education institution based in Warsaw.

A freeware source-code editor made by Microsoft. Features include support for debugging, syntax highlighting, intelligent code completion, snippets, code refactoring, and embedded Git.

A breakdown of project activities into linear sequential phases, where each phase depends on the deliverables of the previous one and corresponds to a specialization of tasks.

A general term referring to numerous languages and multimedia packages that are used in conjunction with one another to produce dynamic web sites.